Privacy Policy

Privacy Policy for SimRacingGrid.com

We are staunchly committed to protecting and meticulously safeguarding all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.

We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, interaction patterns, feature utilization metrics, and session duration statistics. This information is collected through automated logging systems, cookie tracking, and analytics tools and may include racing simulation preferences, competition participation records, and forum activity patterns. The source of this data is our analytics software and website monitoring systems. We process this information for several important purposes, including improving user experience, optimizing website performance, analyzing feature popularity, and enhancing service delivery, which enables us to personalize content delivery, refine platform features, and enhance system performance. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data (“account data”), which comprehensively includes email address, username, password hash, account creation date, subscription status, and billing information. This information is collected through registration forms, account updates, and subscription management systems and may include payment preferences, communication settings, and account security choices. The source of this data is direct user input during account creation and management. We process this information for several important purposes, including account authentication, service provision, billing management, and security monitoring, which enables us to maintain secure user accounts, process payments, and provide personalized services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes display name, avatar image, racing preferences, skill level, competition history, and achievement records. This information is collected through profile creation forms, user preferences settings, and competition participation and may include preferred racing disciplines, simulator configurations, and racing team affiliations. The source of this data is user-provided information and automated performance tracking. We process this information for several important purposes, including community features, matchmaking services, performance tracking, and experience personalization, which enables us to facilitate community interaction, optimize competitive matching, and enhance user experience. The legal basis for this processing is our legitimate interests in operating and improving our racing simulation platform.

You have the right to access your personal data, which means you can obtain a confirmation of whether we process your data and receive a copy of that data in a structured format. This includes the ability to view all personal information we hold about you, verify the lawfulness of processing, and understand how your data is being used. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly at [email protected]. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

You have the right to rectification, which means you can request the correction or completion of any inaccurate or incomplete personal data we hold about you. This includes the ability to update account information, correct profile details, and modify racing statistics. To exercise this right, you can use our account settings panel or submit a formal correction request through our support system. We will respond within 15 days and may require account login credentials, specific data corrections requested, and supporting documentation to verify your identity.

You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove profile information, and erase participation history. To exercise this right, you can initiate account deletion through our privacy center or submit a formal erasure request. We will respond within 30 days and may require password confirmation, written confirmation of deletion intent, and account ownership verification to verify your identity.

You have the right to restrict processing, which means you can limit the way we use your personal data when you have particular concerns about its accuracy or use. This includes the ability to pause data collection, limit profile visibility, and suspend marketing communications. To exercise this right, you can adjust your privacy settings or submit a formal restriction request through our data protection portal. We will respond within 15 days and may require account verification, specific restriction parameters, and reason for restriction to verify your identity.

You have the right to data portability, which means you can obtain and reuse your personal data for your own purposes across different services. This includes the ability to export racing statistics, download profile information, and transfer competition history. To exercise this right, you can use our data export tool or submit a formal portability request through our privacy center. We will respond within 30 days and may require two-factor authentication, account ownership verification, and specific data scope requirements to verify your identity.Data Processing and Security Measures

We process Service Data which includes account credentials, user profiles, competition history, racing statistics, and platform preferences. This processing involves automated data collection, user input validation, and performance tracking, enabling us to provide personalized racing experiences and competition management. For example, in the context of esports, this includes lap times, race positions, and championship standings. The legal basis for this processing is legitimate interest and contractual necessity, specifically to maintain fair competition and accurate performance tracking.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, performance monitoring, and compatibility analysis, enabling us to optimize platform performance and user experience. For example, in the context of esports, this includes input device latency and connection stability metrics. The legal basis for this processing is legitimate interest, specifically to ensure optimal platform functionality and fair competition conditions.

We process Communication Data which includes forum posts, private messages, race reports, and support tickets. This processing involves message routing, content moderation, and interaction tracking, enabling us to maintain community standards and provide effective support. For example, in the context of esports, this includes race protests and steward communications. The legal basis for this processing is legitimate interest and consent, specifically to facilitate community engagement and competition management.

We process Transaction Data which includes purchase records, subscription details, and payment information. This processing involves payment processing, subscription management, and financial record keeping, enabling us to provide premium services and maintain accurate financial records. For example, in the context of esports, this includes competition entry fees and prize disbursements. The legal basis for this processing is contractual necessity and legal obligation, specifically to fulfill service agreements and comply with financial regulations.

We process Preference Data which includes racing setup preferences, notification settings, and content preferences. This processing involves preference storage, automated customization, and personalization algorithms, enabling us to deliver tailored user experiences. For example, in the context of esports, this includes preferred racing categories and competition formats. The legal basis for this processing is consent and legitimate interest, specifically to enhance user experience and service delivery.

Security Implementation

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR standards, and Privacy Shield frameworks, ensuring compliance with local and international regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for the duration of account activity plus 24 months to facilitate account reactivation and maintain competition history.

Usage Data: Retained for 12 months to analyze platform performance and user behavior patterns.

Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements.

Communication History: Retained for 36 months to maintain context for ongoing competitions and dispute resolution.

Technical Logs: Retained for 6 months to support security investigations and system optimization.

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy

Our cookies serve specific purposes to enhance your experience on SimRacingGrid.com. Here’s how we use different types of cookies to provide you with the best possible service:

Essential Cookies
Essential cookies maintain core website functionality. These cookies handle user authentication, manage active racing sessions, and ensure secure connections during competitive events. For example, they maintain your login status during lengthy practice sessions and preserve your race qualifying times. We use them specifically for:
– User authentication and secure login
– Security measures during competitive events
– Basic site operations and race timing systems
– Session management for multiplayer races
– Technical stability during live events

Functional Cookies
Functional cookies enhance your racing experience by remembering your preferences. They enable:
– Language preferences for international events
– Region-specific server selection
– User interface customization for your racing setup
– Feature optimization for different racing disciplines
– Personalized settings for car configurations

Analytics Cookies
Analytics cookies help us understand driver behavior. They collect information about:
– Race participation and completion rates
– Navigation patterns through different racing series
– Feature usage in practice sessions
– Time spent in various racing modes
– User preferences for different tracks and cars

Performance Cookies
Performance cookies assess and improve website operation by:
– Monitoring server response times during races
– Identifying technical issues in matchmaking
– Optimizing content delivery for replays
– Analyzing user experience in different game modes
– Tracking system performance during peak racing hours

Cookie Management
You can control your cookie preferences through:
– Browser settings adjustment
– Our cookie consent dashboard
– Privacy preferences center
– Account settings customization

GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms before data collection
– Data minimization in race analytics
– Purpose limitation for collected information
– Storage limitations on race data
– Processing transparency in all operations

CCPA Compliance
California residents have additional rights:
– Right to know about personal race statistics collected
– Right to delete personal racing history
– Right to opt-out of performance data sharing
– Right to non-discrimination in racing services
– Right to access collected racing information

COPPA Compliance
Regarding users under 13:
– Age verification required for account creation
– Parental consent needed for participation
– Limited collection of racing statistics
– Special protection measures for junior races
– Parental access to account management

Updates and Changes
Policy updates involve:
– Regular review of racing data handling
– User notifications of policy changes
– Consent renewal for significant updates
– Clear documentation of modifications
– Continuous compliance monitoring

Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for simracinggrid.com and covers all associated services within the esports industry.